Last Updated: August 13, 2025
1. Overview
We want you to love your purchase! If for any reason you are not satisfied with your skincare order, you may be eligible for a return, exchange, or refund, subject to the terms below.
2. Eligibility for Refunds or Exchanges
To qualify for a return or refund:
- The request must be made within 7 calendar days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used skincare products.
- Items marked as Final Sale or purchased during clearance sales.
- Gift cards or promotional items.
4. Return Process
- Contact our support team at support@shopnowz.xyz or call +91-[your number] to initiate the process.
- Provide your order number and reason for return.
- Once approved, you’ll receive return shipping instructions.
5. Return Shipping Costs
- Customers are responsible for return shipping charges, except in cases where the product is defective or the wrong item was sent.
- We recommend using a trackable shipping service to avoid delays or lost packages.
6. Refund Processing
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be issued to your original payment method within 5–7 business days.
- Bank or payment gateway processing times may cause slight delays.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We’ll arrange a replacement or issue a full refund at no extra cost.
8. Policy Changes
We may update this policy from time to time. Any changes will be posted here with the “Last Updated” date revised.